gamglow

Responsible Play

Gamglow – Social Responsibility Policy

At Gamglow, our mission is to keep play exciting, safe, and balanced. Your wellbeing and enjoyment come first, so we provide guidance and simple tools to help you stay in control. We believe gaming should always remain fun, never stressful.

Player Protection

Protecting Minors

We take child safety seriously. Parents and guardians should use parental controls and monitoring tools to prevent under-18s from accessing unsuitable content.

Advice for Parents

  • Keep login details secure.
  • Don't leave accounts open on shared devices.
  • Limit children's use of phones and tablets.
  • Protect payment details.
  • Never allow under-18s into adult (+18) activities.
  • Use parental control tools such as Qustodio, Bark, Kaspersky Safe Kids, or Google Family Link.

Smart Play Tips

  • Play because you want to, not because you feel pressured.
  • Decide on your entertainment budget before starting.
  • Learn the game rules first.
  • Avoid play if it disrupts work, studies, health, or responsibilities.

Staying Balanced

  • Keep it light: Social games are for entertainment only.
  • Set limits: Only purchase Glow Coins if it fits your budget.
  • Balance your time: Gaming is just one of many hobbies.
  • Use our tools: Take a break or set limits anytime.
  • Self-check: Review your habits regularly.

Control Options

At Gamglow, you can:

  • Set daily, weekly, or monthly Glow Coin spending limits.
  • Take short breaks (24 hours or 7 days).
  • Request long-term self-exclusion (minimum 6 months).
  • Deactivate your account and return whenever you choose.

All requests can be made via [email protected] and will be confirmed in writing.

Account Data & Safety

  • Your information is protected under our Privacy Policy.
  • Marketing emails are paused during breaks or exclusions.
  • For access to your play or transaction history, contact our support team anytime.

Self-Assessment

Ask yourself:

  • Do I play longer than planned?
  • Is it affecting my studies, work, or relationships?
  • Am I losing sleep or skipping responsibilities?
  • Do I hide my play from others?

If these feel familiar, it may be time to set stricter limits or take a break.

Independent Help

For external support, contact:

GamCare (National Gambling Helpline & Support Services)

📞 0808 8020 133

Note: GamCare is independent and not affiliated with Gamglow.